At Mirza Handicrafts™, we are committed to protecting your personal and business data. This policy outlines how we handle your information in compliance with the Digital Personal Data Protection (DPDP) Act and IT Act of India.
1. DATA WE COLLECT
To process your B2B orders and provide e-commerce services, we collect:
Personal/Business Identity: Name, Business name, and GST details (if provided).
Contact Information: Delivery address (within Moradabad), Phone number, and Email.
Verification Data: Unboxing videos provided by you for replacement claims.
2. PAYMENT SECURITY (No Data Storage)
We prioritize your financial safety above all else:
Secure Gateways: All payments are processed through PCI-DSS compliant partners: PhonePe, Razorpay, and Cashfree.
Card & Bank Details: Naturist Gift does NOT store your Credit Card numbers, CVV, or UPI PINs. All sensitive financial information is encrypted via SSL technology and handled directly by the secure servers of the payment gateway providers.
EMI Processing: Data shared for EMI eligibility is managed strictly by the respective bank and the payment aggregator.
3. HOW WE USE YOUR DATA
Your information is used strictly for professional purposes:
Order Fulfillment: To manage your 100% or 50% advance payments and deliver goods.
Replacement Verification: To analyze Mandatory Unboxing Videos for transit damage claims.
Communication: To send order updates or service details regarding Naturist Gift™
4. DATA SHARING & PROTECTION
No Data Selling: We strictly follow a No-Data-Sale policy. Your information is never sold or rented to third-party marketing agencies.
Third-Party Service Providers: We only share necessary details (like address and phone number) with our trusted logistics partners to ensure delivery.
Legal Disclosure: Data may be shared only if required by the Government of India or law enforcement agencies to prevent fraud.
5. DATA SECURITY & RETENTION
We implement industry-standard security protocols to prevent unauthorized access to your database.
Video Retention: Unboxing videos are stored only until the claim is resolved or the audit period is over.
Customer Rights: You have the right to request a correction or deletion of your personal data from our records, provided there are no pending legal or order obligations.
6. GRIEVANCE REDRESSAL
In accordance with Indian E-commerce laws, any privacy concerns can be directed to our Grievance Officer: